Frequently Asked Guestions
Find The Answers to the most frequently asked questions here!
Payment And Checkout
What Payment Methods do you accept?
We use Stripe as our secure payment gateway, supporting: Major credit cards (Visa, MasterCard, American Express)
Debit cards
Apple Pay
Google Pays
International payment methods
Is My Payment information secure?
We use Stripe, a PCI DSS Level 1 certified payment processor
Your payment details are encrypted and never stored on our servers
All transactions are processed through secure, encrypted connections
What Are Your shipping options?
Standard Shipping (3-5 business days)
Express Shipping (1-2 business days)
International Shipping (7-14 business days)
Free shipping on orders over £300
How Much Does shipping cost?
Shipping costs are calculated at checkout based on: Delivery location
Shipping method
Total order weight Free shipping for orders exceeding £300
Can I Track My order?
Once shipped, you'll receive a tracking number via email
Track your package through our website using your order number
Contact customer support for any tracking assistance
Additional Information
How Do I create an account?
Click "Create Account" on the top right of our website
Fill in your personal information
Verify your email address
Start shopping and enjoy member benefits
Fill in your personal information
Verify your email address
Start shopping and enjoy member benefits
How do you protect my personal information?
Compliance with GDPR and data protection regulations
Encrypted data storage
We never sell or share your personal information
Optional two-factor authentication for account security
How Do I place an order?
Browse our product catalog
Select the items you want to purchase
Add items to your shopping cart
Proceed to checkout
Enter your shipping and billing information
Choose your payment method
Review and confirm your order